Delivery & Returns

 
UK and International deliveries. 
 
Prints.
 
For UK deliveries, we use Royal Mail Tracked 48 as standard for all products. This service is fully tracked and delivered within 2-3 working days.
 
For international deliveries, we use Royal Mail Tracked and Signed and couriers DPD, UPS, Fed Ex and Parcelforce. This service is fully tracked, please allow between 5-14 days for delivery. 
 
Please note that It is the responsibility of the customer to ensure that someone is available to receive and sign for the purchased item at the delivery address provided. If the order is returned to us by the courier because the item could not be delivered or collected from their depot an additional postage charge will be required before we can re-supply the item. 
 
Magazines & Zines. 
 
For UK deliveries items are sent 1st Class, Royal Mail Standard. 
 
For International deliveries we use Royal Mail International Standard.
 
Damaged orders and returns. 
 
Prints. 
 
We’re sure that you’ll be delighted with our prints. 
 
In the unlikely event that there is a technical problem with our printing or the order is damaged in anyway, please email us (hello@lowerblock.com) with an image attached of the item showing the issue and we will advise on what to do next. Please note that we can only help if we are informed about the issue within 14 days of delivery.
 
If for any reason you are not completely satisfied with an order, you are eligible for a full refund within 14 working days of your order. Please email us (hello@lowerblock.com) to advise reason for return. 
 
Once the item has been returned in its original condition and packaging we will then issue an exchange or refund. Please keep proof of postage of the returned item and we advise using a tracked service or any returns. Please note our delivery costs are non-refundable. 
 
Other products. 
 
If you wish to return an item you have up to 14 days to do so. Please email us (hello@lowerblock.com) to advise reason for return and we’ll talk you through what to do next. 
 
Once the item has been returned in its original condition and packaging we will then issue your exchange or refund. Please keep proof of postage of the returned item and we advise using a tracked service or any returns. Please note our delivery costs are non-refundable. 

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